Get in Touch With Us
Thank you for visiting. Whether you have a question, spotted something that looks out of date, or simply want to share your thoughts, we would be glad to hear from you. This page explains the easiest way to reach us and what you can expect once you have written in.
How to Contact Us
The best way to reach our team is by email. Please write to [email protected] and a member of the team will read your message personally. We do not use automated replies to answer questions, so every message gets a real response from a real person.
What You Can Write to Us About
People get in touch for all sorts of reasons. Some of the most common include:
- Corrections: if a detail on one of our pages seems wrong or no longer accurate, please let us know which page and what you noticed.
- General questions: if something we have written is unclear, we are happy to explain it in plainer terms.
- Feedback: suggestions about what we could cover, or how we could make the site easier to use, are always welcome.
- Partnership or media enquiries: please include your name, the organisation you represent and a short outline of your request.
Helping Us Help You
To get you a useful answer more quickly, it helps if your message includes:
- A clear subject line, such as "Correction" or "Question about a page"
- The web address of the page you are writing about, if relevant
- As much detail as you feel comfortable sharing
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
When to Expect a Reply
We aim to reply to every message within two to three working days. During busy periods or public holidays it may take a little longer, but we will always do our best to respond as soon as we can. If your message is about a possible error on the site, we will look into it and update the page where needed.
Your Information
Anything you send us is handled with care and used only to deal with your enquiry. You can read more about how we store and protect personal details in our Privacy Policy. For the rules that apply when using this website, including how our content should be read and shared, please see our Terms of Use.
A Final Note
We value every message, whether it is a quick thank you or a detailed question. Your feedback helps keep this site accurate, fair and useful for everyone who visits. We look forward to hearing from you.